Our customer service team work closely alongside our technical wizards at I+D.

If there is ever a time you need to communicate an issue, be it a doubt or a query that requires one of our specialists, you can rest assured that you will be dealt with professionally and quickly.

A helping hand

Our technical staff are always happy to help out with any questions you might have in order to get the most out of your printed work. This page contains a list of helpful hints and references. If you have any more questions, please get in touch by calling 01274 235757.

Submitting your own artwork

Please download our Self Help Guide if you would like to supply your own files for us to produce for you. It is full of useful tips and links to help you get the best out of setting up your own artwork. (coming soon)

Making sure your artwork is print-ready

When submitting files for print, please try to make sure that:

  • All images and fonts are included with the main file
  • Images are in CMYK colour mode and not RGB
  • Images are high quality (300dpi) versions

If you need any assistance setting up your files we would be happy to help. Please get in touch.

File formats

Our officially supported file formats are listed below. If you don’t see your application here, don’t panic – we can normally find a workaround to print from most applications. Please feel free to contact us if in doubt.

  • Microsoft Office files (Word, Excel and Powerpoint)
  • Adobe PDF
  • Adobe InDesign, Photoshop and Illustrator
  • Most image files, including TIFF, EPS, BMP, JPEG and RAW images

Microsoft Word documents

Microsoft Word documents should be set up using British “A” sizes, and not the “US Letter” American default size. To change your document to use A4, choose “page setup” from the “file” menu and select A4. You might find that some of your text and images reflow after doing this, so do check through your document before you give it to us to print.

Submitting files via email

If your files are less than 20MB in size, we can accept them by email. Please send them to: If your files are larger than this, we recommend sending them using the WeTransfer website.

Paper size guide

The following image should help as a quick reference when setting up paper sizes. (Click here for large version.)